Nerox is a provider of online money transfers in the United States of America. The website is owned by Venture Garden Group, which is based in 42, Local Airport Road, Ikeja, Lagos, Nigeria. These terms and conditions define your legal rights and obligations when using the Nerox platform and its money transfer services.
Please make sure that you read these terms and conditions carefully before using the Nerox platform.
These terms and conditions have been created to govern the use of how customers may use the Nerox website and its services. These terms and conditions, along with our privacy policy form part of your agreement with us when you use the Nerox platform and its services.
By accessing the website, creating an account and using any of the money transfer services which Nerox offers then you are agreeing to be bound by these terms and conditions. Your agreement of these terms and conditions is considered effective as soon as you have set up an account with us in order to make a money transfer, and it will remain active until either you or we terminate your account.
Nerox is an online money transfer platform which uses the latest security technology to offer all of our customers a safe environment online in which to send money. This platform is only for sending money within the United States of America and it is not suitable for international transfers.
We will only be able to provide you with the services that we offer upon your agreement with our terms and conditions. This website is intended for use by those who are over 18. As part of our account registration process, we may ask customers to provide additional identity verification documents, such as a copy of their driving license or passport. This is for the added security of our customers and anyone attempting to use our services who is found to be under the age of 18 will have their account removed or suspended with immediate effect.
All users will need to create an account before they are able to use the service. In addition to personal information which can be used to verify a customer’s identity, they may also be asked to provide their financial information which must be true and accurate. Customers will need to create their own individual username and password, and we urge customers to make sure they choose a strong password. Customers will be responsible for all the activity which takes place on their account, so in the event that a customer suspects that their account may have been breached they will need to inform us as soon as possible.
Customers are advised that the services on Nerox are intended for individuals and businesses to send money to other individuals or businesses that they know and trust. For security and your protection against online fraud, it is very important that you do not use this platform, or any other online money transfer platform, to send money to someone that you do not know. For more information on how to protect yourself against online fraud, please read out Fraud Prevention Statement.
It is forbidden to use the Nerox website for any illegal or fraudulent activity. This includes sending money for any purposes which could include but are not limited to money laundering, the funding of other illegal activities or dangerous organisations. Anyone who we suspect to be using our services in this way will have their account suspended and future access blocked with immediate effect.
When using the Nerox website or interacting with us, all users must agree to the following:
• That they will comply with all of these terms and conditions as well as any applicable laws and regulations.
• That they will only provide true and accurate information and will be able to supply additional proof of identification in the event that we request this.
• That they agree to co-operate with any investigations that we may need to carry out when instructed to do so by law enforcement agencies.
• That they will only create one account per person unless this has been otherwise agreed in writing.
When you submit a request to make a payment to someone through Nerox then you are giving us your consent to process this payment on your behalf. All of the payment requests we receive are processed instantly and your recipient should receive it the next working day.
It is your responsibility as a customer to ensure that all of the information which you have provided as part of the payment making process is correct. All customers will have the opportunity to review the details of the payment before it has been processed, and we ask all of our customers to double check this information as we are not able to cancel a transfer once it has been submitted.
We are unable to cancel any payments once they have been submitted. In the event that you need to cancel a payment then this is something that you will need to discuss with the recipient, which is why it is important that you do not send money to people that you do not know and trust.
We shall not be liable for any damages which result from the use of this service and/or from the result of a non-payment as well as the failure to perform a transfer for any reason.
We shall not be liable if we have to break this agreement due to any abnormal or unforeseeable circumstances such as force majeure events which are beyond our control. We shall also not be liable for any incidental, indirect or consequential damages which could be suffered by the sender.
The Nerox website, all of its content as well as all intellectual property which relates to this website and its services is owned by Venture Garden Group and its affiliates.
This platform may only be used for the purposes which have been outlined in these terms and conditions. It is intended for your own personal use only.
We may update or make changes to these terms and conditions at any time, and we urge our customers to check back to this page regularly to see if any updates have been made.
If you have any questions please get in touch.