Frequently Asked Questions

Read our FAQs below if you have any questions relating to the Nerox service.

Read our FAQs below if you have any questions relating to the Nerox service.

If you can’t find the answer to the question you have below then please get in touch using our contact us page and someone will come back to you as soon as possible.

All customers looking to use Nerox will first need to create an account on the website to be able to gain full access to the platform. Creating an account is easy and we ask all customers to create an account as an added security precaution and we may ask for additional identity checks as part of the account registration process.

Unfortunately Nerox is not suitable for international money transfers and it can only be used to send money from one part of the US to another. Nerox is for anyone looking to send money safely across the United States using the most advanced and secure transfer technologies.

Yes you can – our platform works both ways and is suitable for those wishing to both send and receive money from different areas in the United States. Simply ask the other party to create an account in order to send money securely using the Nerox services.

Our customer’s security is a priority at Nerox. We have worked hard to create an online transfer platform which provides top level security. We use the latest in technology, encryption, firewall and security systems to ensure that the information that our customers share with us, and their transfers are protected to the highest possible standard.

We value the feedback that we receive from our customers and we urge anyone who has any complaints or suggestions on how we could modify or improve our service to please get in touch with us. We have built this platform to be accessible and easy to use and we are always open to suggestions on how we could make improvements.

Nerox deals exclusively in USD and is aimed at customers who reside in the US and are looking for a fast and secure way to send money from one state to another.

Unfortunately due to the speed at which transfers are delivered, this means that it is not possible to cancel a transfer once it has been executed on our platform.