The safety and security of your personal information is our priority here at Nerox. We have worked hard to implement the correct technologies to make this a safe place to transfer money online. We have a number of measures in place to keep your personal and financial information safe as well as being transparent with you about the ways in which we collect your data, how we store it and what we do with it.

Please make sure that you read this privacy policy carefully before sending us any information or using our services.

What information will we collect about you?

We will collect and store information that you provide us with when you interact with our website in a number of ways. This could include:

- When you register for an account on Nerox.

- When you provide us with additional documents to be able to verify your identity.

- When you arrange a money transfer with us.

- When you contact us via email or the contact form on the website.

- When you provide us with feedback or make a complaint.

We may also collect other information about you when you use this website, but this information may not be used to identify you personally. This could include information such as the way that you use this website, data about your visits to the website such as your IP address or location. We may also collect information about how you navigate through the website as well as information about other websites which you may have visited prior to coming to our website.

Data and Children

In order to use this website customers need to be of at least 18 years of age. We do not knowingly collect any personal information about children, and we verify the identity of all of our customers as part of the account registration process.

How long will we keep personal information for?

We will only keep the personal information that you have provided us with for as long as we need it to be able to carry out our business obligations to you. Once we no longer need this information it will be securely deleted from our servers.

Do we share your information?

We will not share your information with anyone else, and the information that you have provided us with is only intended to be used for the purpose for which it was originally collected. We will not share any of the personal information that you provide us with to any other third parties.

The only event in which we may have to share some information is when we are required to do so by law or in order to aid with a criminal investigation.


We have a number of advanced physical and electronic safeguards in place in order to protect the personal information which you have sent to us, access to this information is restricted to only people who have a legitimate business reason to know it. This website has been protected by secure end-to-end encryption technologies and we always encrypt any sensitive data.

There can be no guarantees with security when handling personal information over the internet despite our best efforts. We encourage all of our customers to read our Fraud Prevention Statement so that they may make themselves aware and protect themselves from online fraud.

Your rights

You have the right to request access to the personal information that we store about you. You may ask for corrections to be made to the information we hold about you if there has been a change in your personal circumstances or for the information to be deleted. You may also ask us to restrict the processing of your personal information as well as being able to object to us processing the information altogether. These rights are in accordance with the General Data Protection Registration. If you would like to make a request in relation to any of these mentioned rights then please get in touch with us and someone will assist you.


This website uses cookies to enhance user experience. Cookies are small text files which are downloaded and then stored on the device which you are using. We use cookies to help provide all of our customers with a smooth browsing experience when they are using the website.

We do not pass this information on to any third parties, and cookies can not be used to identify you personally. If you do not wish to have cookies enabled then you may change these settings in your browser history.

Changes to this policy

We may make changes to this policy from time to time, and we encourage all of our customers to check back to this page regularly to see if any changes have been made. Your continued use of Nerox following the introduction of any changes signifies that you agree to be bound by the updated policies.

Contact Us

If you have any questions please get in touch.